1. Introduction

Welcome to MRM Jewellers E-Commerce. Your trust is our most valuable asset. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, and safeguard your data when you shop with us.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, shipping/billing address, and payment details.
  • Order Information: Products purchased, order dates, and transaction details.
  • Usage Data: IP address, browser type, device details, and browsing behaviour on our website.
  • Communication Records: Emails, WhatsApp messages, or customer service interactions.

3. How We Use Your Information

Your information may be used for:

  • Order Processing: Fulfilling and delivering your purchases.
  • Customer Support: Handling inquiries and resolving issues.
  • Marketing Communication: Sending product updates, offers, and promotions (with opt-out options).
  • Service Improvement: Enhancing our website and product offerings based on user behaviour.
  • Legal Compliance: Meeting any legal or regulatory requirements.

4. Sharing & Disclosure of Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Payment gateways, courier services, and IT partners necessary for order fulfilment.
  • Legal Authorities: When required by law or to protect our rights and customer safety.

5. Data Security

We employ strong safeguards to protect your data:

  • Encryption: Sensitive data is secured using encryption technologies.
  • Restricted Access: Only authorized staff have access to personal information.
  • Regular Monitoring: Security audits to ensure data integrity.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update or amend inaccurate details.
  • Delete: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails anytime.

7. Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but certain features may not work correctly without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:

📧 Email: jewel@mrmretails.com | info.mrmjewellers@gmail.com
📱 Call/WhatsApp: +91-957-5878-598 | +91-808-5070-401
🌐 Website: jewellers.mrmretails.com

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