At MRM Jewellers E-Commerce, your satisfaction is our priority. We aim to ensure that every purchase meets your expectations. If you need to return, exchange, or cancel an order, please review the following guidelines.

1. How to Return or Exchange a Product

  • Notify Us: Email jewel@mrmretails.com or info.mrmjewellers@gmail.com with your order number and product details within 24 hours of receiving your order.
  • Customer Support: You can also call or WhatsApp us at +91-957-5878-598 or +91-808-5070-401 (Monday–Saturday, 12 PM – 7 PM).
  • Exchange Delivery: Approved exchanges will be shipped within 3–7 working days after processing.

2. Steps for a Return

  1. Inform Us: Contact us within 1 day of receiving your order via email or WhatsApp.
  2. Provide Proof: For damaged or incorrect products, share a clear unboxing video showing the issue before arranging the return.
  3. Return Window: Products may be returned within 3 days of receipt only if they are defective, damaged, or incorrect.
  4. Refund Process: Refunds are processed after we receive the returned item in its original condition and packaging.

3. Return Eligibility

  • Items must be unused, with all original tags, packaging, and invoice included.
  • Products showing signs of wear or damage caused by the customer will not be accepted.
  • Any product returned without proper tags or packaging may be sent back to the customer, and a refund will be refused.

4. Return Shipment Process

  • Pack the item securely with all original materials.
  • Contact our support team to arrange pickup or shipping instructions.
  • Ship returns to:
    MRM Retails India
    A-1/02, Flat No. 25, Near SDM Office,
    Sahaspur Lohara, Kawardha,
    Chhattisgarh, 491995, India

5. International Returns

  • Contact our support team before initiating an international return.
  • Return shipping fees, customs duties, and taxes are the customer’s responsibility.
  • Ensure items are securely packaged to avoid damage during transit.

6. Refunds Will Be Issued For:

  • Genuine quality defects.
  • Items lost in transit.
  • Incorrect items shipped by us.

7. Refund Timeline

  • Refunds will be credited via the original payment method within 7–10 business days after receiving and inspecting the returned product.

8. Cancellations

  • Orders can be cancelled within 12 hours of placement if they have not yet been processed or shipped.
  • Once shipped, cancellations are not possible, but you may follow the return process after delivery.

9. Important Notes

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